Return Policy

Rio Acupuncture

We pride ourselves on delivering the highest quality herbal products to our customers at the lowest price possible.  From the moment you enter the Chinese Herbs Direct website to when your order is delivered to your door, we are 100% dedicated to your satisfaction.

 

Return Requirements:

  • Returns will only be accepted within 30 days of receipt by the customer.
  • Unopened products returned in original, sealed packaging will receive a 100% credit.
  • Opened products (or any damaged products or products with damaged seals) will receive a 50% credit, up to a maximum of 1 open bottle per product sku (i.e. for each product, we can only accept 1 open bottle for credit; all others of the same product must be in a factory sealed container for credit).
  • Refunds are for product costs only. We are unable to refund shipping costs.
  • All returns must include either your packing slip, order number or full name / date ordered.
  • Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back to us damaged.
  • Returns are processed within 3 business days of receipt. Refunds are made to the same credit card or other payment method used to place the order.
  • Returns should be sent to the following address:

 

Rio Acupuncture & Herb
Attn: Returns
5441 Buford Hwy #202 Doraville, GA 30340

 

Please Note: If you received a different product than you ordered or your order arrives incomplete or damaged, please Contact Us immediately after receiving your order.

We hope that you enjoy shopping at Chinese Herbs Direct and we look forward to serving you in the future!

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Book Appointment

You can just give us a call at 770-451-7848 or if you prefer you can text us at 404-666-9121 for more information.

Location

5441 Buford Hwy STE 202
 Doraville, GA 30340

Always there to care.

Working Hours

MONDAY
7:00 AM – 7:00 PM
TUESDAY
7:00 AM – 7:00 PM
WEDNESDAY
7:00 AM – 7:00 PM
THURSDAY
7:00 AM – 7:00 PM
FRIDAY
7:00 AM – 7:00 PM
SAT
7:00 AM – 6:00 PM
SUN
CLOSED
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We Accept Medicare!

Wellcare, Unitedhealthcare, BCBS, Aetna, Humena